Assistance & Support

We're glad to assist and provide support with your Award Flight Booking or any other service we offer. You'll find general information below, including our contact details, services we offer, and more.

If you are scheduled to travel soon or currently are on a trip and there has been a flight schedule change and you require urgent assistance, please get in touch directly with your dedicated advisor or contact us as soon as possible.

Get in Touch

We'd love to hear from you! If you've already worked with us and would like to consult with the same advisor, please reach out to them directly.

General Information

we acknowledge and reply to all inquiries and messages within 48 hours; if it takes longer to complete your request, we'll let you know
you may familiarize yourself with our services by browsing our website or contacting us for additional information
if you are currently working with one of our advisors, please reach out to them directly to make any modifications to your inquiry or request
we accept service inquiries or requests only through our website
we will need to collect your passenger information, frequent flyer account details, and payment card number in order to book your desired award itinerary
if you wish to make changes to your award flight itinerary, we'll be happy to assist, though do note some changes may not be possible due to current award flight availability or frequent flyer program terms and conditions
while we monitor your itinerary for airline schedule changes, we're not responsible for them as these are initiated by the airlines; we'll always work with you on a solution
all BoundlessMiles service fees are nonrefundable after payment is collected

Our Services

In addition to our signature Award Flight Booking, we offer a variety of services related to travel with miles and points. Should you have a custom request, get in touch with us.

Legal

We may modify our terms & conditions, privacy policy, and cookie management & policy from time to time. Please familiarize yourself with these prior to requesting any of our services or using this website.