Airline(s) may make changes to flight(s) we have booked for you – these may include, but are not limited to, schedule changes, equipment (aircraft) changes, seat changes, etc. BoundlessMiles cannot be held responsible for such changes as they were initiated by the airline and are outside of our control. We will gladly work with you and the airline(s) to find the next best available option(s) should the change(s)/modification(s) made by the airline(s) not work in your favor.
Airline Award Flight Taxes, Fees, and Surcharges
An airline award ticket consists of two payment components – the mile(s)/point(s) requirement and the cash component of the ticket (taxes, fees, and any additional surcharges) to be paid.
The mile(s)/point(s) are deducted directly from your frequent flyer account(s) with the airline issuing the ticket(s). The cash component of the ticket is charged directly by the airline to your payment card. You are responsible for the full payment of both award ticket components, in addition to any services fees charged by BoundlessMiles.
Award Flight Availability
Airline(s) and/or their respective Frequent Flyer Program(s) determine which flights are available for mileage redemption. BoundlessMiles has no control over which flights are currently or will be available in the future for award travel. Award Availability is subject to the terms, conditions, and restrictions as set forth by the airline(s).
Award seats are released at various times and we are unable to predict when a seat might open up for your desired trip. Award Availability changes rapidly – there is a possibility that a seat might no longer be available when you request booking from the time we initially research your request; we will promptly provide you with the next best option(s) currently available.
It is the airline’s responsibility to inform you directly of any change(s) to your itinerary that BoundlessMiles may have booked. We will, from time to time, check and monitor your itinerary to ensure all flight(s) are schedule to operate as originally booked. Should we identify a change/modification, we will contact you accordingly. We cannot take any responsibility should we or the airline fail to inform you (or us) regarding any change(s), modification(s), or cancellation(s); it is recommended to monitor your award flight booking(s) for any update(s).
BoundlessMiles will not be held responsible for any itinerary which we have booked that you modify directly with the airline without consulting us.
Modifications to Booked Travel
BoundlessMiles will be glad to assist with any award flight change(s) or cancellation(s) (or change(s) to any other service(s) you have requested from us). Please note, these are subject to the rules of the issuing airline(s) and/or frequent flyer program(s); which often charge fee(s) for change(s) or cancellation/redeposit. There is a possibility that some award booking(s) may be non-changeable and/or non-refundable after booking/ticketing as per the fare rules; it is your responsibility to inquire about the possibility of such change(s) or cancellation(s) you may want to carry out in the future, when completing your award booking with us.
Generally, if you wish to cancel your award flight booking(s), a mileage redeposit/reinstatement fee may apply from the issuing airline(s) in order for you to receive a refund of your mile(s)/point(s) and any associated taxes, fees, and surcharges to the original form(s) of payment. Additionally, some airline(s)/frequent flyer program(s) require advance notice in order to process and receive a refund of mile(s)/point(s) and taxes/fees/surcharges paid – if award ticket(s) are not cancelled in accordance with the issuing airline(s) rules and policies, the entire value of the ticket may be forfeited and unavailable for future use.
Change(s)/Modification(s) to your flight award booking(s) is subject to award availability on your newly requested date(s), route(s), cabin(s), etc. These may result in a recalculation of the ticket fare – which may require addition collection (or refund) of mile(s)/point(s) and any associated taxes, fees, and surcharges. BoundlessMiles will research new flight option(s) and inform you accordingly of the new itinerary and details associated with it.
Change and Cancellation fees are charged directly by the airline(s) and/or frequent flyer program(s) and do not include any additional fees BoundlessMiles might collect for assistance with any itinerary change(s) or cancellation(s) – all fees will be disclosed to you before any action is taken.
We may share your personal information with our affiliated companies in order to identify product(s) or service(s) in which you may have interest, to improve our user experience, and generally to engage in market research and for other internal business purposes. We may also aggregate your personal information with others’ information and prepare reports on site usage, purchase history, or other factors. Those reports are aggregated and include no personally identifying information. Finally, we may use your personal information to send you email or postal communications regarding product(s) or service(s) offered by us or by third parties with whom we have relationships in which we think you may be interested. We do not share, sell, trade, or rent your personal information to third parties.
You may, at any time, opt not to receive promotional emails from us by contacting us or unsubscribing. Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information related to your award flight booking(s), any service(s) you may have requested, or this site, as well as to facilitate, complete, or confirm any transaction that you may enter into, or responding to your inquiry or request.
BoundlessMiles offers a wide variety of different services including award flight booking, miles and points consulting, and more. Once you agree to proceed with a service(s), you are obligated to compensate us for that service(s) based on the current fee listed; all fees paid to BoundlessMiles are nonrefundable.
BoundlessMiles Service Fees are only charged upon the completion of the service(s) (for example, you’ll pay our award flight service fee after your award flight itinerary is ticketed and confirmed). If you fail to submit payment to us in a timely manner (up to 3 business days) after BoundlessMiles fulfills your request, we may cancel your requested service(s) – this includes the cancellation of any flight(s) already confirmed; you’ll be solely responsible for any change or cancellation fees charged by the airline(s) and/or frequent flyer program(s).
BoundlessMiles may modify or change the fee structure for any of our service(s) at any time without prior notice; we may also add or remove certain service(s) we offer and/or modify how we offer current service(s). After your requested service is confirmed with us, it is guaranteed – regardless of whether or not we offer that service in the future. Generally, you will be informed of any changes in advance via our website, newsletters, and/or social media.
Your Personal Information
BoundlessMiles will request the necessary personal passenger data required for the issuance of your ticket(s) and your traveling companion’s ticket(s) from you. This information is essential for the completion of your award flight booking(s) or any other service(s) requested. BoundlessMiles may store your information for future service(s) you might request (for example, we may store your name, date of birth, gender, etc. in order to process bookings more quickly in the future).
All information is stored in systems with a high-level of security and encryption and will not be shared or sold. The only time we pass on your personal information is to the airline(s)/frequent flyer program(s), when requested, to issue your ticket(s) and complete your flight booking(s) or any other related service(s). If you do not wish for us to store your information, you must let us know.
The following personal information may be collected and/or required to proceed with award flight booking(s) or any related service(s), which are carried out by BoundlessMiles upon your request. This list is not exhaustive and we may collect other fragments of information when required to complete your request(s).
-Full Name of Passenger(s) (First, Middle, Last) as per travel document (Passport or Identification card)
-Date of Birth
In order to process payment(s) of any BoundlessMiles Service Fee(s), we will also collect the following information from you. This information may also be shared with the airline(s)/frequent flyer program(s) to complete award flight booking(s) or related request(s).
-Payment Card Information (cardholder name, card number, expiry date, and verification code)
-Billing Address (house/apartment/street number, street name, city, state/region, zip/postal code, and country)
For us to complete your award flight booking(s) and issue your ticket(s) with the airline(s) and/or frequent flyer program(s), we will need access to your frequent flyer account. Most booking(s) are completed online, however in some cases we may need to process the booking by means of a telephone call with the airline – should this be required, you may need to authorize BoundlessMiles and/or BoundlessMiles advisors access to your account (or you may need to take part in the telephone call when we complete your flight booking(s)). The following information may be collected to complete your award flight booking(s).
-Frequent Flyer Account Number
-Security Verification Information
With the exception of the frequent flyer account number, we do not store any component of information related to your frequent flyer account(s). You are encouraged to change your password/PIN and/or security verification information after we complete your booking(s) and your ticket(s) are issued. BoundlessMiles takes no responsibility for the state of your airline(s)/frequent flyer account(s) – we will only access the account for the purpose of booking or modifying your award flight(s), as requested by you. Any information you provide to us is strictly voluntary; some of the above-mentioned fragments are required in order to complete your request(s).
BoundlessMiles is delighted to assist with award flight service(s)/booking(s) and/or other award travel related service(s). We always present the best available option(s) for requested service(s), and at any point in time modification or cancellation of request(s) pending with us is permitted (subject to additional service fees).
We value your business and recognize that you may have additional inquiries, questions, and/or comments about BoundlessMiles and/or our service(s) – please direct these to the Contact section of the website; you will always receive a response from us.
The material on this site is protected by copyright, trademark, and other applicable laws. You may not modify, copy, reproduce, republish, upload, post, transmit, publicly display, prepare derivative works based on, or distribute in any way any material from the site, including but not limited to text, audio, video, code, and software.
We neither warrant nor represent that your use of materials displayed on the site will not infringe rights of third parties not owned by us or affiliated with this site. Without limiting the foregoing, the following behaviors are strictly prohibited: posting, providing, transmitting, or otherwise making available any materials or information infringing on the rights of a third party, posting, providing, transmitting, or otherwise making available any junk mail or spam, and posting, uploading, emailing, or otherwise transmitting any material that contains any malicious computer code, or reverse engineering, or hacking any materials on the site. We will fully cooperate with any law enforcement authorities or court order requesting or directing the site to disclose the identity of anyone posting any such information or materials.
You can opt to disable or selectively turn off our cookies or third-party cookies in your browser settings. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.
Disclaimers and Limitation of Liability
You understand and agree that the site is provided “as-is” and that we assume no responsibility for your ability to (or any costs or fees associated with your ability to) obtain access to the site. Nor do we assume any liability for the failure to store or maintain any user communications or personal settings.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SITE OR THROUGH OR FROM ITS SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.
IN NO EVENT SHALL THE SITE OR ITS OWNER BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT DAMAGES ARISING FROM YOUR USE OF THE SITE OR ITS SERVICES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the disclaimer, exclusion, or limitation of incidental or consequential damages, so the foregoing disclaimer, exclusion, and limitation may not apply to you, and you may have other legal rights that vary according to jurisdiction. In no event will damages provided by law (if any) apply unless they are required to apply by statute, notwithstanding their exclusion by contract.
If there is any dispute about or involving the site or its services, you agree that the dispute shall be governed by the laws of the State of Washington, without regard to conflict of law provisions and you agree to exclusive personal jurisdiction and venue in the state and federal courts of the United States of America located in King County, Washington.
You also agree and hereby submit to the exclusive personal jurisdiction and venue of the federal district and state courts of the State of Washington with respect to such matters. We make no representation that materials on the site are appropriate or available for use in other locations, and accessing them from territories where their content is illegal is prohibited. Those who choose to use or access the site from other locations do so on their own initiative and are responsible for compliance with local laws.
You agree to indemnify and hold us, and our subsidiaries, affiliates, directors, officers, agents, vendors, or other partners and employees harmless from any claim or demand, including attorneys’ fees, made by any third party due to or arising out of any material or information posted, provided, transmitted, or otherwise made available by you on the site, or through the site’s services, or by your violation of these Terms and Conditions, or by your violation of the rights of another.
Pursuant to 17 U.S.C. Section 512 as amended by Title II of the Digital Millennium Copyright Act (the “Act”), we reserve the right, but not the obligation, to terminate your license to use the site if we determine in its sole and absolute discretion that you are involved in infringing activity, including alleged acts of first-time or repeat infringement, regardless of whether the material or activity is ultimately determined to be infringing. We accommodate and do not interfere with standard technical measures used by copyright owners to protect their materials.
In addition, pursuant to 17 U.S.C. Section 512 (c), we have implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. All claims of infringement must be submitted in a complaint that complies with the requirements below and delivered to our designated agent to receive notification of claimed infringement. In addition, any notice regarding any defamatory or infringing activity, whether of a copyright, patent, trademark, or other proprietary right must include the following information:
A. A physical or electronic signature of a person authorized to act on behalf of (1) the owner of an exclusive right that is allegedly infringed or (2) the person defamed.
B. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site. Similarly, for materials that are defamatory or infringe patent, trademark, or other proprietary rights of a third party, please submit a list of such materials.
C. Identification of the material that is claimed to be infringing, to be the subject of infringing activity, or that is claimed to be defamatory and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
D. Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and/or e-mail address.
E. A statement that you have a good faith belief that use of the material, in the manner complained, of is not authorized by the copyright or other proprietary right owner, its agent, or the law.
F. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed or on behalf of the person defamed.
Neither we nor our staff will be responsible for any misleading, false, or otherwise injurious information and advice communicated on the site or for any results obtained from the use of such information or advice. We will not be liable for any loss or damage suffered by a user through the user’s reliance on information and advice gained on the site.
The site may provide links to other websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites and resources, and do not endorse, and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any such content, goods or services available on or through any such site or resource.
As with most other websites, we collect and use the data contained in log files. The information in the log files includes your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site, the time you visited our site, and which pages you visited throughout our site.
Privacy Notice: Google
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